A FAIL Twitter Bio Info

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Wondering what's running on US Airways Social Media Specialists' minds when they put in their Twitter Bio (and in their background image) this:

"Have a complaint/compliment to share with us? Go to so we can followup directly.We aren't able to provide a proper response on Twitter.

They must still be living in a cave huh! They're turning off customers from one of the best, if not the best, social media customer service tool today. Maybe they find 140 characters a bit challenging eh. So why bother to Twit? Using Twitter in a one-way channel is a no-no.



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